Student Grievance Policy

Diamond 7 CDL Academy is committed to providing a fair and supportive learning environment. If a student believes there has been a violation of campus policies, procedures, or an arbitrary or unequal application of written policies, they have the right to file a formal complaint through the following procedure.

Grievance Procedure

Step 1 — Informal Resolution

The student should first speak directly with the relevant Instructor or Administrator to attempt to resolve the issue informally. Many concerns can be addressed at this stage without formal action.

Step 2 — Written Complaint

If the issue cannot be resolved informally, the student must submit a written complaint to the School Director (or designee) within one calendar week of the informal discussion described in Step 1.

The written complaint must include:

• A detailed description of the grievance
• The desired resolution
• Any available evidence and statements from other parties or witnesses

Step 3 — Director Review

The Director (or designated administrator) will investigate the complaint, interview relevant parties, and provide a written report of their decision to the student within 3 business days. The report will include the facts from the investigation, the decision, and the specific reasons for the decision.

Step 4 — Appeal

If the student has additional information to support their case, they have the right to appeal the Director’s decision within 5 days of receiving it. The Campus Director will review the appeal and render a final decision within 3 business days.

External Appeal — Texas Workforce Commission

If a complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Texas Workforce Commission:

Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 226T
Austin, TX 78778-0001

Students should contact the Texas Workforce Commission directly for further details on the external complaint process.